Fleet Maintenance Management Made Easy

Maintenance Management

Control spending and simplify maintenance with our fleet maintenance management programs

Whether you are looking to control costs, reduce administrative burdens, minimize downtime, or eliminate unpredictable expenses, we will help you achieve your goals.

We provide maintenance programs for all vehicles and trucks, from Class 1 to Class 8, as well as non-vehicle equipment. Our selection of maintenance programs includes a nationwide vendor network, so you can keep your fleet vehicles in top shape affordably and easily. And if the unexpected happens, our Roadside Assistance program will have your drivers and vehicles covered.

Fleet Maintenance Features & Benefits

It’s important to secure the right fleet for your needs, and it’s equally as important to ensure those vehicles are properly maintained. If they aren’t, you could face serious safety or compliance problems, business downtime, loss of revenue, and high repair costs.

Fleet maintenance will help keep you, your employees, and your business running safely and efficiently. Benefits of a fleet maintenance program include:

  • Ensures Highest Level of Safety
  • Lowers Fleet Repair Costs
  • Reduces Operational Costs
  • Helps Maximize Resale Value Opportunity
  • Negotiated Cost Savings
  • Centralized Control
  • Increased Control Over Approvals
  • Enhanced Compliance with Environmental Regulations, Including the Department of Transportation and State Emissions Inspections
  • Maximizes Vehicle Operational Updates

Industries Served

We offer innovative solutions that are tailored to your industry and fleet size. No fleet is too small or too large; we can manage anywhere from one to 20,000 vehicles. The bottom line: If you’re a business that leverages vehicles for operations, we can help. We serve all industries, including:

  • Logistics & Delivery
  • Government
  • Utilities & Power
  • Retail
  • Medical, Pharmaceutical & Insurance
  • Construction & Contractors
  • Agriculture
  • Services
  • Engineering & Infrastructure
  • Residential Care & Passenger Transport

Fleet Maintenance: By the Numbers

We stand by our fleet maintenance programs and strive to provide exceptional customer service. Here’s an overview of our successful fleet maintenance programs:

  • Average portfolio cost savings of 10%
  • 95% customer service satisfaction
  • 50-plus years of fleet service experience
  • Over 45,000 preferred national vendors
  • Over 70,000 units enrolled in managed maintenance

Electric Vehicle Fleet Maintenance

EVs can lower the cost of ownership due to decreased fuel and maintenance expenses because lubricants and other fluids associated with traditional vehicle maintenance are not required. We have EV specialized maintenance facilities within our vendor partner network to ensure EVs are properly maintained and serviced. We also make sure your fleet is protected by having EV trained technicians on staff ensure your EV are properly maintained, repaired, and serviced.

Learn More About Fleet Electrification

Best-in-Class ASE Certified Technicians

Our network of expert ASE-certified technicians serves as your partner for all of your fleet maintenance and repair management needs and will offer guidance and support for routine services or emergency repairs.

In addition, we assist with budgeting, reducing unpredictable vehicle expenses, and minimizing your fleet’s downtime.

  •  Expert ASE-Certified Techs Review and Authorize Repairs, Eliminating Unnecessary Work
  • Benefit from Our Consultative Repair Advice
  • Tight Administrative Controls for Accurate Invoicing

TotalView Fleet Maintenance Reporting

Accurate, clear maintenance billing and reporting is critical to managing fleet costs, as well as understanding the larger picture of your fleet’s lifecycle. Regardless of your maintenance package, Merchants Fleet ensures full transparency.

Access purchase order data and key reports through TotalView — our fleet management software — and easily track maintenance expenses and vehicle maintenance history.

With TotalView, you can:

  • Capture Complete Purchase Order Data
  • Get Full Pricing Transparency in PO Details
  • Receive Exception-Based Reporting and PM Alerts
  • Access Vehicle Maintenance History and Comprehensive Reporting

Fleet Maintenance Network Flexibility

Finding the right place to maintain and service your fleet is now streamlined and simple with our nationwide network of 40,000+ preferred vendors.

Wherever you are located, Merchants Fleet has a trusted vendor in your area to handle all of your fleet maintenance needs.

  • Easily Find Preferred Vendors with Over 40,000+ Locations, Including Some EV Specialty Locations
  • Save on Repairs with National Account Negotiated Pricing
  • Find Repair Locations On-the-Go with Our Mobile App

Preventative Maintenance Alerts

Using TotalView, we will help you set up preferences for email or text-based alerts to ensure that your vehicles never fall behind on maintenance. In addition, TotalView allows us to set up custom, exception-based alerts, like notifying your drivers if they have passed an interval or if a vehicle has missed a routine service appointment.

Your designated Merchants Fleet account manager will also stay current on the status of your vehicles and any preferences you have predetermined as an additional layer of support.

Merchants Recall Management

Addressing vehicle recalls in a timely manner is critical to keeping your drivers and assets safe on the road. Merchants Recall Management makes it easy to keep an eye on the status of your fleet by viewing open recalls or service campaigns directly in TotalView.

Gain end-to-end accountability by automatically notifying drivers when this important work must be performed. Completed recalls will be removed from your dashboard once the work is finished by the OEM.

Merchants Recall Management includes two types of fleet alerts sent over email or text message:

Recall Alerts: Time-sensitive vehicle updates or fixes that should be resolved immediately. Unresolved recalls may pose a potential safety risk to drivers or assets.

Service Campaign Alerts: Vehicle updates that are not a safety risk and generally do not usually require immediate attention.

Warranty Handling

No matter the type of vehicle, we are committed to handling your warranty claims to help you save time and cut costs.

A member of our fleet maintenance team will negotiate and coordinate warranties on your behalf, ensuring that the repair facility is informed so that you are not billed. In some instances, our relationships with OEMs and policy providers allow us to seek out opportunities for goodwill coverage in the event that your warranty has lapsed or does not cover certain incidents.

Policy Management

Our FleetAssist team specializes in developing Merchants Fleet and client-specific policies to help you maximize cost savings, initiate driver behavior changes, and more.

Whether you do not want to allow snow tires to be put on your vehicles or you are interested in offering a tire-purchasing program to your drivers, our team can help you create and implement both tactical and strategic policies. We have systematic capabilities to ensure that your business’ specific needs and preferences are always met by our vendor network of technicians.

Fleet Savings Calculator

24/7/365 Roadside Assistance

When you enroll in the Merchants Fleet Roadside Assistance program, you are giving yourself and your drivers ultimate peace of mind. Whether it is a flat tire, dead battery, or empty gas tank, you will have a toll-free number to call any time of day or night.

Coverage for Whatever You Encounter on the Road

We want to keep your drivers safe and on the road. That’s why our Roadside Assistance program offers bilingual support services for every situation:

  • Towing
  • Battery Service
  • Flat Tire Assistance
  • Fuel, Oil, Fluid, and Water Delivery
  • Lock-out Assistance
  • Collision Assistance

All roadside assistance services are available 24 hours a day, 365 days a year throughout the United States. Just call the toll-free number, and help will be on its way.

On-Site Mobile Repair Services

In the event your vehicles or equipment are unable to leave your facility, you can call one of our onsite mobile repair service facilities directly to book the appointment or you can have recurring services scheduled directly with the vendor.

Fleet Maintenance Programs

Choose a Billing Interval That Works for You
Full Administered Reserve Tailored
Pricing Structure Fixed, Monthly Fee Pay as You Go Fixed, Monthly Fee Options for Consolidated Invoice or Bill Reconciliation at End of Term
One Consolidated Monthly Invoice One Consolidated Monthly Invoice Bills Are Reconciled and Account is Balanced at End of Term Options for Consolidated Invoice or Bill Reconciliation at End of Term
Features ∙ Regularly Scheduled Service
∙ Emergency Repairs
Create a Specific Menu of Service for Your Fleet Create a Specific Menu of Service for Your Fleet We Will Design a Program Customized to Your Fleet


Full Maintenance
One, fixed monthly bill for ultimate protection and peace of mind

This full-service program puts us in charge of all your fleet maintenance needs. From regularly scheduled service to emergency repairs, we’ll handle everything for one monthly fee that never changes — no matter how much work your fleet requires. Enjoy total protection at a truly fixed cost.

Administered Maintenance
Pay for repairs as you go

This program allows you to choose a specific menu of services, and still access our National Accounts pricing discounts across the United States. Our experts will help you manage and reduce lifecycle costs through our review and reporting process. They’ll negotiate and authorize all repairs to eliminate unnecessary work, reconcile invoicing, and provide any other services you need.

Reserve Maintenance
Combine one fixed payment with true-up at end of term

You pay a fixed amount each month. At the end of the lease term, all bills are reconciled, and the account is balanced; any overage is credited to you and any amount due is collected. This allows for easy budgeting while providing the same features and benefits as our Administered Maintenance program.

Tailored Maintenance
Custom-built for your fleet

If you have unique custom fleet maintenance needs such as specialized or upfitted vehicles, we’ll be happy to design a program just for you.

Questions about vehicle fleet leases? Contact us!

“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs.  Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”

“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”

Michael Gates
Corporate Services - Fleet, Novus Ag, LLC

“Floor Coverings International is proud to partner with Merchants Fleet.  Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”

Neil Daley
Director of Merchandising, Floor Coverings International

Frequently Asked Questions

What do you offer for maintenance alerts and reporting?

With TotalView, our fleet management software, you can access purchase order data and key reports. We can also set you up to receive email or text-based preventative maintenance alerts to help ensure your vehicles stay on the right track.

How large is your vendor network?

Our selection of maintenance programs includes a nationwide network of more than 45,000 preferred vendors. We also have EV specialized maintenance facilities within our vendor network to ensure your EVs are properly maintained and serviced.

What are my maintenance billing options?

We allow you to choose a pricing structure that works best for you. With our full maintenance program, you pay one fixed monthly payment, and we handle everything. The fee never changes, no matter how much we work on your fleet. Administered maintenance enables you to pay for repairs as you go. Reserve maintenance allows you to pay a fixed amount each month, and at the end of the lease term, all bills are reconciled, and the account is balanced. The final option is tailored maintenance, which is a customized solution for your fleet.

Where do my drivers go for maintenance, and what is included?

Choose from any of our 45,000+ preferred nationwide vendors, and if your vehicles are unable to leave your facility, we’ll schedule an ASE-certified technician to visit your location to service your vehicles. You can also find repair locations on-the-go with our mobile app. Plus, if you enroll in our Merchants Fleet Roadside Assistance program, your drivers have a toll-free number to call day or night in the event of a maintenance emergency. What is included will depend on your fleet maintenance program.

Why is fleet maintenance important?

Failure to properly maintain your fleet can result in serious safety and compliance problems, business downtime, loss of revenue, and high repair costs. Fleet maintenance will help keep you and your business running safely and efficiently.

Average fleet vehicles receive maintenance almost 6 times per year.

Let Merchants Fleet simplify your fleet maintenance with a customized program. Call 866.653.2737 or click below.